Support overview

Teacharium offers two types of support to help you get the most out of our platform.

How to Get Help

Click the Get help button in the upper right corner of any Teacharium page to submit a support request. Describe your issue and we’ll respond based on your support plan.

Free Support

Free support is available to all users on a best-effort basis. Our team will respond to inquiries as time permits, though response times may vary depending on volume and complexity.

Free support includes:

• Community forums and documentation
• Bug reports and feature requests
• General usage questions

Paid Support Plans

For priority assistance and guaranteed response times, paid support plans are available. Contact us to learn more about our enterprise support options, which include:

• Dedicated support channels
• Faster response times
• Custom onboarding and training
• Direct access to our technical team

To inquire about paid support plans, please contact our sales team.